Privacy Policy

Effective Date: March 18, 2026
Operating Entity: [Maoming City, Dianbai District, Xiadong Town, Cuilitong Food Store]
Website Address: [https://cooldrap.com/]

1. Scope of Application
This policy applies to all scenarios in which you visit, browse, register, place orders, make payments, use after-sales services, or participate in activities on this site. We formulate it in accordance with applicable laws such as the EU GDPR and California CCPA.

2. Personal Information We Collect
1. Information You Provide Voluntarily
– Account Information: Name, phone number/email, password
– Order Information: Shipping address, payment information, invoice information
– Customer Service/After-Sales Information: Returns/exchanges, complaints and suggestions, communication records
– Marketing Subscriptions: Consent to receive notifications about new products, promotions, and events

2. Information Collected Automatically
– Device and Network: IP address, browser, system, resolution, access time
– Behavioral Data: Browsing, searching, adding to cart, favoriting, clicking
– Cookies and Similar Technologies: Used for login, shopping cart, personalized recommendations, statistical analysis

3. Information Obtained from Third Parties
– Payment Institutions: Payment status, fraud verification
– Logistics Providers: Delivery address, receipt information
– Social Logins (if enabled): Nickname, avatar, public information

3. Purposes of Using Information
– Registration and account management, identity verification
– Order processing, payment, shipping, returns and exchanges, after-sales
– Fraud prevention, risk control, compliance auditing, tax reporting
– Customer service response, issue investigation, satisfaction follow-up
– Website optimization, data analysis, experience enhancement
– Marketing pushes with your consent (can unsubscribe at any time)
– Fulfillment of legal obligations and security protection

4. Information Sharing, Commissioned Processing, and Disclosure
We will not sell your personal information. Sharing/commissioning is limited to the following situations:
– Necessary to complete services: payment, logistics, SMS/email service providers, customer service systems
– Obtaining your explicit separate consent
– Required by laws and regulations, or pursuant to judicial/regulatory authority requirements
– Lawful transfer and continued protection in cases of merger, acquisition, bankruptcy, etc.
The entrusted party processes information only within the authorized scope and bears equal confidentiality and security obligations.

5. Data Storage and Cross-Border Transfer
Retention period: the shortest period necessary to achieve the purpose, or as required by law
Cross-border: transfer abroad only with your consent and under compliance guarantees (standard contracts/certifications, etc.)

6. Cookies and Similar Technologies
We use cookies to ensure login, shopping cart, preference memory, statistics, and security.
You can refuse/clear cookies through your browser settings, which may affect the use of some functions.

7. Your Personal Information Rights
You can exercise the following rights through customer service/account center:
– Inquire and copy your personal information
– Correct and supplement inaccurate/incomplete information
– Delete information that meets legal conditions
– Restrict processing or refuse marketing pushes
– Withdraw consent previously given (does not affect lawful processing before withdrawal)
– Complaint and appeal
We will respond and process within 15 working days, and execute after identity verification.

8. Information Security
Adopt industry-standard measures such as encryption, access control, auditing, backup, and vulnerability protection
Payment information is processed by licensed payment institutions, and full payment card sensitive information is not stored
In the event of a security incident, notification and announcement will be made according to law

9. Protection of Minors
This site is intended for adults. If under 14 years old, parental consent is required. We will not actively collect information of minors, and will delete it immediately upon discovery.

10. Policy Updates
We may update this policy due to business or legal changes. Significant changes will be notified through website announcements, site messages, or emails. Continuing to use is deemed as acceptance of the updated version.