Effective Date: March 18, 2026
Operating Entity: Cuiku Litong Food Store, Xiadong Town, Dianbai District, Maoming City
Website: https://cooldrap.com/
To ensure a positive shopping experience for consumers worldwide and clarify the rules, timelines, procedures, and cost responsibilities for order returns and exchanges, this Return Policy has been established.

1. Return Application Timeline
Buyers must submit a return request within 30 days from the date of receiving the goods;
If no request is submitted within 30 days, it will be considered an automatic waiver of the right to unconditional returns, and the store will not accept the request.

2. Scope of Products Eligible for Return
Returnable Products:
Unwashed, unworn, free of stains, damage, or odors
Original tags, packaging, and accessories intact
Clothing in stock that does not affect secondary sales
Non-returnable Products (returns are not accepted in the following cases):
Intimate apparel, swimwear, socks, and other close-fitting clothing
Customized / printed / embroidered / personalized items
Clearance, special offer, or Final Sale items
Products that have been washed, worn, damaged by humans, or lost tags
Subjective reasons other than incorrect size selection or disliking the style while the product remains intact (such as color difference, texture, etc.)
3. Reasons for Returns and Responsibility for Costs

1. Returns Due to Seller’s Responsibility (Free Return)
Applicable situations: Product has quality issues, is damaged, wrong item sent, missing items, or description is seriously inconsistent.
Return shipping costs are borne by the store.
Buyer needs to provide clear photos/videos as proof of the issue.
After approval: refund / resend / replacement is supported.

2. Returns Due to Buyer’s Personal Reasons (Self-Paid Return)
Applicable situations: wrong size, dislike, unsuitable, bought too many, change of mind, etc.
Return shipping costs are borne by the buyer.
Must ensure the product does not affect resale.
Refund amount = product amount (excluding international shipping, customs duties, and fees).

4. Customs Duties and Tax Instructions
Import duties, value-added tax, clearance fees, etc., for cross-border orders are borne by the buyer.
Customs duties/taxes already paid for returns will not be refunded by the store (buyer can apply for a refund from local customs themselves).
If a package is returned due to buyer not clearing customs, refusal to accept, or incorrect address, related costs are borne by the buyer.
5. Return Process (Applicable to Global Buyers)
Submit an application in the Order Center → Select the order → Click “Request Return,” fill in the reason for the return, and upload pictures.
Wait for review: Customer service will review and respond with approval/rejection within 1-3 business days.
Return the product: After approval, customer service will provide the official return address (usually an overseas warehouse/designated address). The buyer arranges the logistics to return the item and keeps the tracking number.
Warehouse inspection: The warehouse completes the inspection within 3-5 business days after receiving the package.
Refund completion: Once the inspection passes → Initiate refund. The refund will return via the original payment method, and the payment platform processing time is approximately 5-15 business days.

6. Refund Rules
Refunds only cover the cost of the product;
Original shipping fees, customs duties, handling fees, and payment fees are non-refundable;
If the returned product affects secondary sales, our store reserves the right to refuse or partially deduct costs;
For lost, damaged, or returned to the wrong address, the buyer bears the responsibility.

7. Rejection and Undeliverable Packages
If the buyer refuses the package or the package cannot be delivered due to an incorrect address and is returned:
The buyer must bear: international shipping costs, customs clearance fees, and handling fees.
The remaining amount will then be refunded.
VIII. Special Instructions
Due to long logistics times, high shipping costs, and uncertain customs clearance, our store prioritizes reshipment / partial compensation plans to reduce the cost of returns for buyers;
If the value of the goods is low, customer service may directly provide a refund without requiring a return (specifics are subject to customer service notification);
This policy will be updated according to e-commerce rules, and any modifications will be announced on this site.